Frequently asked questions

These are the most frequently asked questions about the Heuristic Aircraft Boarding Coordination templates, their generation, implementation and use:

Would our Airline save time and money with Habc?
The Heuristic Al sequencing will immediately eliminate traffic jams, and bottlenecks and typically cut boarding time by half, realizing important time and costs savings in Airport gate and bridge fees. In the longer run the reduction in turnaround time will allow your airline to rip important additional costs reduction by optimizing flights schedules and completing more flights with the same fleet/number of aircraft.
How should we call passengers for boarding?

You will still be able to divide and call passengers in groups as you currently do, the
only difference will be asking passengers in larger groups to line up respecting their
assigned sequence number within their group. Very large groups may be called by
sequence number ranges (such as call Economy passengers numbers E-001 to E-50,
then E-51 to E-100, etc.) to further reduce the risk of congestion in the boarding

Do we need to make changes to our DCS?

The only required change to your current systems will be to include the boarding
sequence code (X-123) or number (123) on the boarding passes (paper or virtual/phone image)

What modifications would we need to implement to our DCS to benefit from Habc?

We will provide your IT staff with boarding sequence templates for each of your
aircraft establishing the mapping of seat numbers/codes to boarding sequence
numbers/codes, which they will easily incorporate in the boarding pass printing
process — a very simple modification not interfering with the complex internal logic
of your DCS and reservation systems.

Will the Habc team assist us to try the methodology and how?

We will provide your staff with assistance by our professionals and all the required
materials for the testing of the methodology: Adhesive labels to be applied on the
boarding passes of passengers as they arrive in the boarding area, matching their
seat number/code to the corresponding boarding sequence number.

Will the Habc team assist us to implement the methodology and how?

You will be provided with our implementation guide which you may download now,
and we are here to answer all questions and if you feel it is needed we can meet in
person with your IT and training staff to guide in the integration of the templates
into your systems and the elaboration of training materials for your airport staff or

What information will our boarding staff need to use Habc?

Please refer to the implementation guide and as specified we can arrange meetings
virtual or in person with your staff to review all suggested procedures and if needed
assist your staff in adapting these to your airline’s specific protocols.

Will our gate staff save time with this protocol?

Our simulation tests show an average of 50% boarding time savings with the Habc

How long will my company require before experiencing the promised benefits of using Habc?

After only a few boarding exercises the time savings will be immediately obvious and continue to improve with practice and as passengers get also familiar with the
process. Additional gains in savings and time will be materialized when your airline modifies schedules to take advantage of the faster turnaround time and optimize
your fleet usage.

How many tests will we require to be trained in the use of Habc?

We expect a single test will be enough to train a first boarding team to the
methodology, although a couple more repetition would probably be beneficial to
allow your staff to practice and perfect their performance with this method.

Will passengers easily accept to use this method?

We expect passengers who are eager to get on board and do not want to miss their
flight will be very cooperative. There may be questions, mainly of passengers not
wanting to be separated from their co-travellers and who for some reason did not
get consecutive boarding sequence numbers and we recommend you allow such
co-travellers to board together using either of the numbers they have been
assigned. This is likely to have a very limited impact on boarding performance.

Will passengers be satisfied or annoyed by the use of the Habc method and rules?

Passengers may be surprised the first time they experience this process, but will
immediately be pleased by the ease in reaching their seat, the fluidity of the flow
and the reduced waiting time.

How should we explain to passengers the new boarding protocol?

The protocol should be presented as a means to improve the comfort of
passengers, eliminating congestion and delays in boarding, which passengers will
immediately enjoy. They may also be told that this new protocol will also improve
the safety to their health by allowing for adequate social distancing during the
boarding operation.

What should we tell to passengers to incite them to respect the new rules?

Passengers should be told that the sequence numbers are calculated by an artificial
intelligence algorithm to ensure that they do not block nor delay each other during
the boarding operation, allowing them to reach their seats faster and with no
hassles or blockages

How will we be able to run a test of Habc without modifying our DCS?

We will provide you with a set of adhesive labels specifically generated for your
aircraft setup identifying the assigned boarding sequence numbers for each seat of
the aircraft. These will be easily affixed by your staff onto passengers boarding
passes (or phones) as they arrive at the boarding gate, with the help of our staff.

Will cabin staff have any reason to reject the use of this new protocol?

Cabin staff will not be normally involved in the process unless you decide to have
them assist your airport staff for the protocol testing runs. In general they will
appreciate the improved fluidity of the passengers boarding, reduced aisle traffic
and blockages, faster overall boarding and passengers satisfaction.